Course Information

Course Code: SIT40122
CRICOS Code: 110382K
Duration: 1 year (full time)
Training Delivery:
Sydney Campus @ 552 George Street, Sydney, NSW 2000, Australia, OR
Employment Based (conditions apply)
Mode of delivery: Blended delivery methods, including face-to-face learning, live virtual classrooms, eLearning, and/or work placement.

Course Overview

This qualification reflects the role of skilled operators who use a broad range of travel or tourism skills and sound knowledge of industry operations to coordinate travel or tourism services. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many workers have supervisory responsibilities and plan, monitor and evaluate the work of team members.

Entry Requirement

There are no entry requirements for this qualification defined in the training package, Evolution requires additional:

-International students must be a minimum of 18 years of age and English proficiency of IELTS 5.5 or equivalent.

-Language Literacy and Numeracy (LLN) level is assessed during the Orientation Session or after students agree to commence their course(s).


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For domestic students, due to individual circumstances, there can be variations in what and how one pays for their course. However, there are payment options available with course fees.

Additional information about Fees, Charges and Refund can be found here.


Career Pathways

Graduates will be able to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tours wholesalers, tour operators, inbound tour operators, holiday parks and resorts, tourist attractions, visitor information centers and other tourism businesses.

Course Structure

This course requires the completion of 19 units of competency including 7 core units and 12 elective units.

Core Units

SITXHRM007 Coach others in job skills
SITXCOM007 Show social and cultural sensitivity
SITTIND003 Source and use information on the tourism and travel industry
SITXCOM010 Manage conflict
SITTIND003 Enhance customer service experiences
SITXWHS007 Implement and monitor work health and safety practices
SITXFIN008 Interpret financial information


Elective Units

SITTTVL001 Access and interpret product information
SITTTVL002 Provide advice on international destinations
SITTTVL003 Provide advice on Australian destinations
SITTTVL004 Sell tourism products and services
SITTTVL005 Prepare customer quotations
SITTTVL006 Book tourism products and process documentation
SITTTVL009 Construct international airfares
SITTTVL010 Construct advanced international airfares
SITXCCS010 Provide visitor information
SITXCCS014 Provide service to customers
SITXCOM009 Address protocol requirements
SITXWHS005 Participate in safe work Practices


  • Duration 1 Year
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