The Privacy Act 1988 (Privacy Act) concerns your personal information. The rules governing how we deal with your personal information are contained in a set of Australian Privacy Principles (APPs). Below is a summary of our practices and procedures regarding access to and correction of personal information.
The Privacy Act also requires the department to notify an individual of certain matters when we collect personal information about them. This information can be found in our privacy policy.

Data quality

We take steps to ensure that the personal information we collect is accurate, up-to-date and complete. These steps include correcting personal information that is inaccurate, out-of-date, incomplete, irrelevant or misleading when it is reasonable to do so.

Regular audits and quality inspections are conducted to ensure the accuracy and integrity of information is checked regularly and any systemic data quality issues are identified and resolved promptly.

Access to personal Information

Individuals can access information about themselves in departmental documents (other than exempt documents) under the Privacy Act 1988 or the Freedom of Information Act 1982 (FOI Act).
An individual can seek to obtain original documents or copies of personal information by approaching us.

The person will receive instructions to fulfil their request through the link here. This will allow us to track and monitor each request to ensure that we meet our legislative obligations under the FOI Act or Privacy Act. We have a statutory 30-day period to respond to the request.


Making a complaint to us

If a person believes we have wrongly collected or handled their information, they can:

– Complete Online feedback form

– Write to:

The General Manager
Evolution Hospitality Institute
552 George Street,
Sydney, NSW, Australia 2000

We are committed to the quick and fair resolution of complaints. Every complaint will be investigated, and complainants will be advised of the outcome.

Making a complaint to the Office of the Australian Information Commissioner (OAIC)

If a person is unsatisfied with our response, they can write to the OAIC. The OAIC can investigate privacy complaints about the protection of personal information, order compensation to be paid where warranted and direct departments to change the way they handle personal information.

If a person needs help lodging a compliant with the OAIC, they can call the OAIC Enquiries Line on 1300 363 992. If calling from outside Australia, they can call: +61 2 9284 9749
The OAIC can receive privacy complaints through:

– The online Privacy Complaint form (refer to the OAIC’s website:

– by mail (if a person has concerns about postal security, they might want to consider sending their complaint by registered mail)

Sydney Office
GPO Box 5218
Sydney NSW 2001

– by fax at +61 2 9284 9666

– by email (email that is not encrypted can be copied or tracked) at

A person can make a complaint directly to the OAIC rather than to us, however it is likely that the OAIC would recommend that a person try to resolve the complaint directly with us in the first instance.

Web privacy statement

At Evolution, we value your privacy:

Evolution Systems for Training and Development Pty Ltd respects individuals’ privacy and considers the personal information that users provide or may be asked to provide.

Evolution Hospitality Institute typically does not share personal information with other entities unless legally obligated to do so, such as in response to a subpoena. Additionally, we will not release information about an individual to a third party without their explicit consent unless that party is acting as our representative.

The definition of privacy

The Privacy Act 1988 defines personal information as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable: whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.

This website is managed by Evolution Systems for Training and Development Pty Ltd. We take our obligation to protect your privacy seriously.

The Privacy Act 1988 is the key law designed to protect your rights and prevent misuse of your personal information collected by government agencies such as this department.

Also, information we receive is protected from unauthorised use and disclosure by virtue of specific provisions in the current legislation.

A breach of these laws might incur criminal and/or civil liability.

We might collect personal information from you when you visit this site. You can generally visit this site without telling us who you are, unless you choose to provide such information.

Why we collect your information

This information is normally collected for the purposes of processing your application, registration or inquiry for an Evolution Systems for Training and Development Pty Ltd course, activity, or interest group. Information that we collect will be used to keep you informed of upcoming events, improving the student experience and assisting us in improving and marketing our services to you.

Site visit data

A record of each visit to our site is logged. Information is recorded for statistical purposes and is used by us to monitor the use of the site, discover what information is most and least accessed and to make the site more useful.

When you visit our websites, we may collect certain information about you using cookies, web beacons, and other tools for analysis. This information includes your website usage like the viewed pages, visited date and time, content preferences, transaction patterns, and demographic information. We use this data to ensure your security and to improve your service experience.

Cookies are small text files stored on your computer that are used to remember your preferences and enhance your browsing experience. Web beacons are images from a third-party site used to track visitor activities. If you are concerned about the use of these tools, you can disable them on your web browser. However, this may affect the functionality of some parts of the website.

The information we log when you access our website includes:

– your IP or server address

– the date and time of your visit to the site

– the pages or files accessed by you

– your operating system

– your web browser version and type

– the time taken to transmit the information to you

– the previous internet address from which you were referred to our website.

The information we collect is analysed to show broken links on our website, bottlenecks, and other site problems. We use this information to maintain the site for efficient use.

We might also collect information about the IT device you use. This information could be used to identify you to assist us to carry out our functions and activities.

Links to other websites

Our websites may have links to third-party websites or applications that are provided by third parties. These third-party websites or applications may collect information on their own. We are not liable for these third-party websites or applications, and you visit them at your discretion. It is recommended that you read the privacy statements that are associated with those third-party websites or applications.


We use cookies for maintaining contact with a user through a website session. Cookies allow us to recognise the sequence of connections from browsers as they access our website. Evolution Systems for Training and Development Pty Ltd uses two cookie types – session cookies and persistent cookies.

Direct marketing

We may use your personal information to promote and market products, services, special offers, news, industry updates, events, education programs, competitions, and other information that we think will interest you. Our business partners and third-party service providers may also use this information for marketing purposes. We may contact you via various channels such as email, SMS/MMS, social media, or our websites. This marketing may continue even after you stop acquiring products or services from us unless you opt out by contacting us at +61 2 82755300 or by email at

Further information

You can also view our Privacy Policy for more information about how we manage the personal information we collect, and the information flows associated with that personal information.

If at any time you believe we have not adhered to the principles referred to in this privacy statement, contact us through our online form.

If you have any questions, issues or concerns (or wish to lodge a complaint in respect of a privacy matter) please contact Anh Nguyen, Compliance Officer, on +61 2 8275 5300


Session cookies

These files are used only for the duration of a web browser session with our website. All cookies will be immediately removed when you end your internet session or shut down your computer. Our copy of your information will be automatically deleted twenty minutes after you have last used our system.
This information is only used to help you use our website systems more efficiently, not to track your movements through the internet or to record your personal information.

Persistent cookies

These files stay in one of your browser subfolders until you delete them manually or your browser deletes them based on the duration period contained within the persistent cookie’s file (usually beyond the termination of the current session).

No personal information is stored within cookies used by our website. No attempt will be made to identify anonymous users or their browsing activities unless we are legally compelled to do so.